Website Privacy Policy

This policy was last updated on 4 July 2023.

We take seriously your privacy and responsible treatment of your data. By using the D & S Plumbing Services website, you agree to our handling of your data submitted through the site as explained in this Privacy Policy.

What information does the website collect?

Personally identifiable information (PII) is information that, when used alone or with other relevant data, can identify an individual. The only time the website might directly collect personally identifiable information is if you send an email enquiry via the online contact form. When doing so, we request your name, email address and telephone number so that we can contact you to reply to your enquiry and possibly arrange and deliver plumbing services. This is sent over a secure encrypted connection (HTTPS), digitally certified on the web server (web browsers usually denote this with the padlock symbol next to website address).

Do we disclose any information to third parties?

We do not sell, trade or otherwise transfer to third parties your personally identifiable information. The exception is those trusted third parties who require access to certain information in order to assist us in operating our website, conducting our business, or providing services to you. Access is provided on the understanding that those parties agree to keep this information confidential, secure and in adherence with data protection laws.

We may occasionally share aggregated demographic and website analytics information with select third parties for the purpose of reviewing and developing the performance of the website. This data is not linked to personal information that can identify you or another individual person.

Notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose or share your personal and non-personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Terms of Use of any of our services or as required by law.

This Privacy Policy applies only to the D & S Plumbing Services website. Our website and email communications may contain links to other websites and products operated by third parties, including advertisements. For example, our website incorporates Google Analytics for measuring site performance and Google reCaptcha on the contact form to help prevent spam (Google Privacy Policy). We are not responsible for the privacy practices of third party websites or products, and we encourage you to read the privacy policies of every website and product that collects personally identifiable information from you.

Does the website use cookies?

Yes. Cookies are small bits of data we store on the device that you use to access our website (e.g. computer, mobile phone, tablet), so that we can recognise repeat users, save your preferences for future visits, enable functionality and monitor website performance. More information is available on the Cookies page.

Managing your information

If you wish to access, update or delete any other information that you have provided to us through the website, please contact us. We reserve the right to retain the minimum information necessary to maintain accurate record keeping, the ongoing operation of our services and to conform to legal requirements.

If you have a concern about how your information has been handled by us, please contact us. If you still have a concern after that, you can raise it via the Information Commissioner’s Office (ICO), the independent authority set up to uphold information rights and data privacy.

Changes to our Privacy Policy